Returns & Exchanges Policy
At Lu's Wigs, we want you to feel confident in your new look; if you are not completely satisfied, you may return your unworn, lace-intact wig within 30 days of delivery. Please ensure all original packaging and tags are included to qualify for a full refund or exchange.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to start the process.
Prepare the Package
Place the wig in its original hair net and box, ensuring the lace has not been cut and no styling products have been applied.
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location.
Quality Inspection & Refund
Once our specialists verify the wig's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing